cbje Privacy Policy

1 Introduction and Applicability

cbje ("we", "our", or "platform") provides a reliable online betting and casino service for users in Bangladesh. Your personal privacy is very important to us. This privacy policy explains what information we collect when you register, log in, or use any service on the cbje platform, how that information is used, and how it is kept secure.

By accessing or using our website cbje.cam, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

2 Data Collection

Certain information is required to register your account, complete transactions, and enjoy services on the cbje platform. We may collect the following types of information:

2.1 Personal Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for bank transfers)
• Records of deposit and withdrawal transactions

2.3 Usage Information

• Login time, date, and IP address
• Device type, operating system, and browser version
• Gaming history and betting activity on the platform
• Records of customer service communications

2.4 Automatically Collected Information

Some information is collected automatically while you browse our website, such as cookies, log files, and browsing behavior data. This information is used to improve the functionality of the site.

3 Purpose of Data Use

cbje uses your information only for specific and legitimate purposes. The collected information is used for the following activities:

• Account Management: To complete the registration, login, and account verification process.
• Transaction Processing: To process deposit receipts and withdrawal requests in a timely manner.
• Customer Support: To resolve your issues quickly via live chat or email.
• Ensuring Security: To prevent unauthorized access, fraud, and suspicious activity.
• Responsible Gambling Compliance: To identify risky gambling behavior and provide assistance.
• Meeting Legal Obligations: To comply with applicable rules and regulations.
• Service Improvement: To analyze user experience and further improve the platform.
• Relevant Communications: To inform you about new offers, bonuses, and important updates (subject to your consent).

We never sell your information for unrelated commercial purposes or share it with unauthorized third parties.

4 Data Storage and Security

cbje gives the highest priority to protecting your personal information. We follow industry-standard security practices:

4.1 Encryption and Technical Protection

All your personal and financial information is kept secure using SSL (Secure Socket Layer) encryption technology. This technology encrypts all communication between your browser and our servers to prevent third-party access.

4.2 Access Control

Access to your information is restricted to authorized cbje staff who require it to provide services. All staff are bound by strict confidentiality agreements.

4.3 Data Retention Period

Information is retained for as long as your account is active and, after that, for as long as required by legal obligations. Information that is no longer needed after account closure is securely deleted.

4.4 Password Protection

Your account password is stored in encrypted form. No cbje staff member will ever ask for your password. If anyone else asks for your password, contact our customer support immediately.

5 Sharing Data with Third Parties

cbje does not sell or disclose your personal information without authorization. However, limited information may be shared in specific circumstances:

5.1 Payment Service Providers

The necessary information is shared with the relevant financial institutions to process payment services such as bKash, Nagad, Rocket, and bank transfers. These third parties are governed by their own privacy policies.

5.2 Technology and Service Partners

The minimum information required to operate the platform is shared with game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) and other technology partners. These partners may use the information only for the purpose of providing their specific services.

5.3 Legal Obligations

Information may be disclosed in accordance with court orders, lawful requests from law enforcement agencies, or applicable law. In such cases, we always provide only the information legally required.

5.4 Business Changes

If there is any change in cbje's business structure (such as a merger or acquisition), your information may be transferred to the new entity. You will be notified in advance in such cases.

6 Cookies and Tracking

cbje uses cookies and similar technologies to operate the website properly and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: These cookies are essential to maintain login sessions and ensure security. They cannot be disabled.
• Functionality Cookies: Used to remember your preferences and settings (such as language selection).
• Analytics Cookies: Help analyze site usage patterns to improve the quality of service.

6.2 Cookie Control

You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some important features of the platform to not work properly.

7 User Rights

As a user of the cbje platform, you have the following rights over your own information:

7.1 Right to Access Information

You may ask us at any time what information we hold about you. Contact our support team to receive a copy of this information.

7.2 Right to Correct Information

If there is any incorrect information in your account, you may request that it be corrected. Ensuring accurate information is important for the security of the platform.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, this may not be fully possible in cases involving legal obligations, ongoing disputes, or records of financial transactions.

7.4 Right to Object to Processing

You may object at any time to marketing communications or other optional processing. To stop direct marketing communications, email [email protected].

7.5 Right to Data Portability

You may request to receive your personal information in a structured and commonly usable format.

8 Protection of Minors

cbje strictly does not provide services to persons under the age of 21. This platform is intended only for those aged 21 or above.

Age verification is mandatory during the registration process. We do not knowingly collect or process any minor's information. If we determine that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.

If a parent or legal guardian believes their child has opened an account on this platform, please contact [email protected] immediately.

9 Policy Changes

cbje may update this privacy policy from time to time in response to business changes, technological improvements, or new legal obligations.

For any significant changes, we will notify you at your registered email address or through a platform notification. Continued use of the platform after changes are made will be considered acceptance of the new policy.

We advise you to visit this page regularly to stay updated on any changes to the policy. The date of each revision will be noted at the top of the page.

10 Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support available in Bengali

Our privacy team will review your request as promptly as possible. For more information, visit our About Us page or the FAQ section.

To learn more about responsible gambling, read our Responsible Gaming page.